How do I fix a name the transcript keeps getting wrong?

A name the transcript keeps getting wrong is fixed once, with a vocabulary rule on the client, rather than by hand in every set of notes. This answer is for freelancers and consultants who use TrackHeros on Google Meet and Microsoft Teams and keep correcting the same surname, company or product before the minutes go out. The full description of rules is on correction rules; why names go wrong in the first place, in any tool, is in why transcription gets names and jargon wrong.

How do I add a vocabulary rule?

Write down what the transcript says and what it should say, under the client the meetings belong to. There are three places to do it:

1. The Rules page. Choose "New rule", pick "Vocabulary — a term the transcript gets wrong", fill in "Transcript says" (the wrong form, as it appears) and "Should be" (the right one), and add context if it helps, such as "the client's CTO" or "the bank".
2. The client's chat. Tell the assistant in a chat scoped to that client: "the transcript writes Shivon, it's Siobhán".
3. Propose a correction, on the meeting where you spotted it. Note what is wrong in plain words; a name the transcript keeps mishearing can become a rule for the client.

Copy the wrong form exactly as the transcript writes it. That is the text the rule has to recognise.

Will it fix the meeting I am looking at?

Not by itself. Rules apply to every meeting summarised from then on. To fix a past meeting, ask the assistant in that client's chat to apply your vocabulary rules to it or to rewrite its notes; both wait for your approval.

Applying the rules is a plain substitution: the wrong form is replaced by the right one across that meeting's transcript, minutes, action items and decisions. Nothing else in the notes is rewritten.

What if the name comes out differently every time?

Add one rule per wrong form, all with the same "Should be". A name such as Siobhán can come out as "Shivon" in one meeting and "Chevonne" in the next; each spelling the transcript actually produced is its own rule. The context field helps here too: "Siobhán (the client's head of product)" tells the model the word is a person's name.

Avoid making a rule out of an ordinary word. If a surname is misheard as "Grant", a rule that turns every "grant" into the surname will also change sentences about grants.

What if the wrong name is on an action item?

Edit the action item. On the meeting page each item has an edit button for the task, the owner and the due date, and an edited item shows an "Edited" chip. If the owner written down did not match anyone in the meeting, the item already carries a "Not an attendee" chip: "This name did not match anyone recorded in the meeting — verify before acting on it." A vocabulary rule then stops the same misspelling appearing in the next meeting's notes.

A rule fixes words, not who said them. If a line is credited to the wrong person, or reads "Unknown", that is a speaker question, covered in why a transcript says Unknown.

Does the rule affect my other clients?

No. A rule belongs to one client and is read only for that client's meetings. If the same person appears in two clients' meetings, add the rule to both. Keeping vocabulary per client is deliberate: a term that means one thing to Client A can mean something else to Client B, and the minutes each client receives should only ever be shaped by its own rules.